Virtual Behavioral Health for Health Plans

Partnering with health plans to better engage member populations with timely access to high-quality behavioral health resources.

Forefront Telecare enables health plans to provide behavioral health services to members in any care setting. Forefront’s tech-enabled care platform increases access to mental health care, removes transportation barriers, and reduces wait times – all leading to improved health outcomes and reduced costs. Offering psychiatry and therapy services is a key differentiator in a competitive market, helping to attract and retain members. By partnering with Forefront, health plans can reduce their overall healthcare costs, improve the quality of care for their members, increase member engagement and satisfaction, and improve overall financial performance.

Key Benefits


Reduce Wait Times
Increase Access to Care

Cut long wait times of weeks and months down to days and hours.

Remove Barriers
Reduce Barriers to Care

Allow members to access care from the comfort of their homes, without the need to travel to a physical clinic.

Reduce Costs
Reduce Medical Costs

Reduce the risk of ED visits and readmissions and improve medication adherence.

Patient Outcomes
Improve Health Outcomes

Timely and convenient access to mental health care improves health outcomes and overall quality of life.

Improve Quality of Care Metrics

Improve HEDIS scores and STAR ratings related to aftercare follow-up, medication adherence, patient satisfaction, and readmission rates.

Member Engagement
Increase Member Engagement

Offering virtual behavioral health services can increase member engagement and satisfaction. Members are more likely to choose a plan that offers comprehensive and accessible behavioral health services.

How Forefront Delivers

High-Quality Clinical Network

Forefront has a network of over 400 licensed Psychiatrists, Psychologists, Psychiatric Nurse-Practitioners, and Licensed Clinical Social Workers, who provide evidence-based care for a range of mental health conditions (including depression, anxiety, bipolar disorder, and other SMI conditions) with a specific focus on geriatric mental health care.

High Quality Clinical Network
Easy-to-Use Telehealth Platform

Supportive, Easy-to-Use Technology Platform

Forefront delivers convenient, remote access to virtual behavioral health services on any smart device from PC, to tablet, to smartphone. Forefront’s team calls to schedule and sends a simple text message or email which allows patients to easily join care sessions from any care setting, including the comfort of their home.

Adaptive Delivery Model

Forefront works closely with our health plan customers to design a collaborative care delivery plan that meets the needs of your organization and works within your operational workflows.

Adaptive Delivery Model
Continuous Quality Improvement

Continuous Quality Improvement

Forefront regularly evaluates the quality of its services and implements best practices to ensure the highest level of care for your members.

How Forefront Works with Health Plans

Enable members to get timely access to the psychiatry and outpatient therapy/counseling they need from the comfort of their own home or any location with internet access. With Forefront, your plan can offer a range of outpatient behavioral health services in whatever setting is best for members, without the need for in-person visits. Virtual outpatient care delivery offers several benefits, including increased access to care, especially for individuals in rural or underserved areas, reduced barriers to seeking treatment, such as transportation or scheduling difficulties, and enhanced privacy and convenience. By integrating virtual behavioral health into your offerings, health plans can improve the overall accessibility, affordability, and quality of care, leading to better overall health outcomes and significant reductions in the total cost of care.

The goal of collaborative care is to improve the overall outcomes and well-being of patients by addressing their behavioral health needs in a holistic and coordinated manner. Forefront’s clinicians will work closely with your primary care providers to deliver evidence-based behavioral health care, including screening and identification of mental health disorders, interventions, counseling, prescribing and managing medications, monitoring progress, and ensuring ongoing support and follow-up. Forefront’s clinicians will also engage in regular communication, shared decision-making, and care planning to provide coordinated and patient-centered care. By integrating behavioral health services with Forefront, you can enhance access to behavioral health care, improve members’ health outcomes, increase treatment adherence, and reduce the overall cost of care.

Forefront works with health plans to streamline utilization of behavioral health services to improve member health outcomes and achieve better financial performance. Forefront provides access to a robust network of qualified and credentialed behavioral health clinicians. Through our thorough credentialing process and continuous quality improvement, we ensure provider competence and adherence to the highest quality standards. By partnering with Forefront to provide behavioral health care, health plans can vastly improve the utilization management of their behavioral health services, reducing costs associated with over-utilization, unnecessary hospitalizations, and inefficient care delivery.

Members with Serious Mental Illness (SMI) are vulnerable for multiple admission, frequent ED visits, and overall poor health status. Forefront empowers health plans to better care for their members with SMI by implementing a program that provides timely access to our high-quality behavioral health clinicians. Forefront’s tech-enabled platform enables health plans to manage the SMI conditions of their members on an ongoing basis, resulting in higher quality of life for the members and overall lower costs of care. Health plans will be able to stabilize patients recovering from an acute phase of their illness, leading to better follow-up after hospitalization, increased medication adherence, decreased ED visits, reduced readmissions, and higher levels of satisfaction for patients, caregivers, and PCPs.

Forefront works with health plans to provide on-call coverage for warm transfers of members who need psychiatric care. When a member is engaged with the health plan and the need for psychiatric care is identified, the care coordinator can connect the member with a Forefront clinician via telehealth in real time. By implementing a warm transfer process with Forefront, health plans can more efficiently connect their members with the behavioral health care they need to live healthier lives.

Forefront partners with health plans to create a streamlined process for matching patients with the right provider to meet their behavioral health needs. Forefront can leverage a health plan’s comprehensive data on members’ psychiatric needs, including symptoms, history, and treatment preferences or perform initial assessments to gather this information. Forefront’s intake team can then take this information and match the member with the best-fit clinician to meet their need, taking into account provider expertise, availability, language preferences, and any specific requirements or specializations needed to treat the member’s condition. With Forefront, health plans can ensure that their members are seeing the right provider at the right time.

Contact us for more information.