St. Regis Nursing Home, Massena, New York

Our History

Forefront Telecare initially developed a service that enabled family members worldwide to visit virtually with residents in senior living facilities across the United States. The initial service, the national award-winning Family Virtual Visits, connected residents in senior living facilities with their family members — anywhere in the world.

And, when CMS regulations changed in 2009, we teamed up with a group of visionary psychiatrists and psychologists to redesign our system to meet the growing need for behavioral telemedicine applications. This began when one of our founders wanted to provide a better quality of life for his mother, who suffered from Alzheimer’s and needed psychiatric care.

Forefront Telecare subsequently developed the HIPAA-compliant service that provided its start in behavioral telehealth. As one of the first companies to serve the behavioral health needs of senior living facilities through Telehealth, Forefront entered the marketplace in early 2010, soon after of the approval of such services by CMS.

Formed with the goal of delivering high-quality behavioral telehealth to Medicare populations in rural geographies where care options are limited, such as rural hospitals and skilled nursing facilities, Forefront has a long history of caring for vulnerable patient populations. Today, Forefront is one of the companies that truly views the technology-enabled care experience through the eyes of its patients.

Our unique history gives us a singular advantage over our competitors. To understand the technical and logistical intricacies of making a telehealth program work over time, a company should start out as a telehealth and logistics company. Forefront did just that. We started out as a telehealth logistics and technology company, so we do understand and embrace the tasks that make Forefront Telecare work in either a small facility, in a private practice or in a hospital. This leads to a basic qualitative difference. A commitment to the highest levels of quality of service is imbued in our very corporate DNA and in every member of our team that you meet — wherever you are located.

Testimonial

“ Due to our very rural location, we have struggled with getting access to behavioral healthcare providers. We have many long-term patients who cannot get out to the community easily. The Forefront team is always friendly to work with, Tech Support is quick to address support issues and respond to questions. Becca in Scheduling is on it. She sees my referrals come, even if it’s a last-minute change for new evaluation.

Dr Hussain is wonderful, patient and attentive to our patients, and she looks at the bigger picture. We had a family-members care-plan meeting this week. Prior to having access to the Forefront resources, a patient was not functioning optimally and in many ways was losing quality of life. There has been noticeable, functional changes for this patient as a result of having this program. I find the Forefront Portal to be very user-friendly. It supports scheduling and runs monthly quality-assurance reports for psychiatric services in a timely manner. With Forefront, we are covered.”

– A. Thomas